Client Support

Please watch this video and the material on this page.

1.0 Our customers are keen to understand how the instrument is calibrated. If calibration is not required, they would appreciate a thorough explanation of how to ensure the accuracy of the data obtained, verification sensor works and how often for your annual calibration and how long it will take)

2. Could you please elaborate on the basis for the spiciness scale indicator?

3. What are the minimum and maximum values that the machine can measure for Scoville Heat Units (SHU), gingerol, and caffeine?

4. How can customers verify the reliability of the measured values?